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Ordering Information


Customer Service

Please call Monday through Friday 10:00 - 6:00 PM PST with any questions or comments (925) 962-BARK (2275), or email us at barkmail@nitrodog.com.

 

Payment Methods

Nitro Dog accepts Visa, Mastercard, American Express, Discover and PayPal as payment methods.

 

Shipping

Every attempt will be made to deliver your order within 15 business days, depending on the product and where you are located.
Please allow plenty of additional shipping time during the Holiday Season.
Some of our products are hand crafted to order. These may take a bit longer.
The majority of products will be shipped via UPS ground.
ID tags and such will be shipped via US Postal Service.

Note: If you are ordering multiple products, they may be delivered at differing times.



Returns

Items can be returned in perfect condition for exchange or refund within 30 days of purchase.

Personalized items are not returnable.

Please shop carefully and note if sizing etc will work for your needs as we are unable to refund any actual destination shipping costs (even though we ship to you for free, there is an actual charge to Nitro Dog for shipping costs).

You will be responsible for the return shipping costs on your order.

Actual shipping cost to and from your destination, along with any manufacturer imposed restocking fees, and/or other fees imposed upon Nitro Dog will be deducted from your return refund. Nitro Dog will only deduct the actual costs of the return.


Damaged Items
If you receive a damaged item it is important that you follow these procedures for proper credit:

P
lease call us at (925) 962 - BARK or email us at barkmail@nitrodog.com within 72 hours of receipt.

We will need images emailed to barkmail@nitrodog.com of the damaged box and item so that claims can be processed.

If there is damage to the outer box, we will need you to keep the box while we notify UPS (or the appropriate shipping company).

 

Sales Tax

California residents will be taxed 8.5%.
No tax will be charged for out-of-state shipments.

 

 

Copyright © 2001-2017 Nitro Dog®
All Rights Reserved.